FAQ

Aside from online, you may visit our physical stores located nationwide. Please visit our branch locator to find your nearest location.

Sorry. Unfortunately we do not franchise. We, however, equip our customers with the supplies they need to start their own perfume business.

A ready-to-use perfume mix that is ready for bottling and selling.

Our stores are open every Mondays-Saturdays from 9:30AM-9:00PM and Sundays from 10:00AM-7:00PM. Mall branches follow mall hours.

Yes! All Chemworld products are never tested on animals.

Sorry. We do not ship outside the Philippines.

Metro Manila

Within 3 working days

Luzon, Visayas, Mindanao

Within 5 working days

You may select Cash on Delivery or pay online through Dragonpay upon checkout.

Once you place an order online, you will receive an email confirmation with your order details. Our customer service representative will automatically send your tracking number to your registered mobile number upon schedule of courier pick up within 48 hours.

Your order may have been cancelled if your financial institution did not allow the transaction to be completed or if the shipping address entered was invalid. You may immediately contact hello@fragrancefactory.ph if your order was cancelled without consent.